Shipping
SHIPPING POLICY
Last updated: 19th October 2026
Thank you for shopping with hostinears.com. Below you will find everything you need to know about how we deliver your order. If you have any questions that are not answered here, please get in touch at support@hostinears.com or call us on +44 7564 081633.
WHERE DO YOU DELIVER?
We ship all orders from the United Kingdom and deliver to addresses within the United Kingdom only. This includes England, Scotland, Wales and Northern Ireland.
Unfortunately, we are unable to deliver outside the United Kingdom at the moment, and we cannot accept orders with a delivery address outside the UK.
HOW MUCH IS DELIVERY?
We offer two delivery options, which you can choose at checkout:
Free Standard Delivery
Cost: free on every order
Estimated delivery time: 4 to 5 business days
Insured Express Delivery
Cost: £4.95
Estimated delivery time: 2 to 3 business days
Your parcel is insured while it is on its way to you, giving you extra peace of mind, which is ideal for gifts and special occasions.
The delivery cost is always shown clearly at checkout before you pay.
WHEN WILL I RECEIVE MY ORDER?
Business days are Monday to Friday, not including UK bank holidays. Orders placed on a weekend or bank holiday will be processed on the next business day.
Delivery times are estimates and are counted from the day your order is dispatched. Deliveries to the Scottish Highlands, Scottish Islands and some other remote areas of the UK may occasionally take a little longer.
During busy periods, such as Black Friday, Christmas, Valentine's Day and Mother's Day, or during courier strikes or severe weather, deliveries may take longer than usual. We will always do our best to get your order to you as quickly as possible.
HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, we will send you a shipping confirmation email. Where tracking is available, this email will include a tracking link so you can follow your parcel on its way to you.
Please check that your email address is correct at checkout, and keep an eye on your spam or junk folder in case our emails end up there.
WHAT IF I AM NOT IN WHEN MY PARCEL ARRIVES?
If nobody is available to receive your parcel, the courier may leave it with a neighbour, in a safe place, or take it to a local collection point, and will usually leave a card or send a notification to let you know. Please follow the instructions given by the courier to rearrange delivery or collect your parcel as soon as possible.
If your parcel is not collected and is returned to us, we will contact you to arrange redelivery. Where the parcel was returned because of incorrect delivery details or because it was not collected, we may ask you to cover the cost of sending it again. Where the failed delivery was our fault or the courier's fault, we will resend your order free of charge.
PLEASE CHECK YOUR ADDRESS
Please make sure your delivery address is complete and correct before placing your order, including your house number, flat number and postcode. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details.
If you notice a mistake in your address after placing your order, please contact us straight away at support@hostinears.com. We will do our best to update it, but once your order has been dispatched we may not be able to make changes.
CAN I CHANGE OR CANCEL MY ORDER?
If you would like to change or cancel your order, please contact us as soon as possible. If your order has not yet been dispatched, we will be happy to help. If it has already been dispatched, you can still return it under our Returns and Refunds Policy once it arrives.
MY ORDER HAS NOT ARRIVED
We are sorry if your parcel has not reached you. First, please check your tracking information, ask your neighbours, and look around any safe places where the courier may have left it.
If you still cannot find it, please contact us at support@hostinears.com within 7 days of the expected delivery date, including your order number. We will look into it with the courier and help you get it sorted.
MY ORDER ARRIVED DAMAGED OR SOMETHING IS MISSING
Every order is carefully checked and packed before it leaves us. If your parcel arrives damaged, or an item is faulty, missing or not what you ordered, please contact us as soon as possible, ideally within 48 hours of delivery, at support@hostinears.com. Please include your order number and photos of the item and packaging, and we will put things right.
PARCELS SENT AS GIFTS
If you are sending an order as a gift, simply enter the recipient's name and address as the delivery address at checkout. For important dates, we recommend choosing Insured Express Delivery and ordering in good time to allow for any unexpected delays.
NEED HELP?
If you have any questions about delivery, our team is always happy to help.
Email: support@hostinears.com
Phone: +44 7564 081633
hostinears.com is run by Scott-Samuel Accessories Ltd, company number 14087611, registered in England and Wales. Registered office: 12 Wychall Lane, Kings Norton, Birmingham, B38 8TA, United Kingdom. Please note this is not a returns address.