Terms & Conditions
TERMS OF SERVICE
Last updated: 19th October 2026
OVERVIEW
This website, hostinears.com, is operated by Scott-Samuel Accessories Ltd. Throughout the site, the terms "we", "us" and "our" refer to hostinears.com and Scott-Samuel Accessories Ltd. The terms "you" and "your" refer to you, the person visiting our website or placing an order with us.
We offer this website, including all information, tools and services available on it, to you on the condition that you accept these Terms of Service together with any policies and notices referred to here. By visiting our website or buying something from us, you agree to be bound by these Terms of Service ("Terms"). These Terms apply to everyone who uses the website, whether you are simply browsing, placing an order or sending us content.
Please read these Terms carefully before using our website or placing an order. If you do not agree with any part of these Terms, please do not use our website or our services.
Any new features or tools added to the store will also be covered by these Terms. You can review the most current version at any time on this page.
Nothing in these Terms affects your statutory rights as a consumer under the laws of England and Wales, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
SECTION 1: ABOUT US
hostinears.com is the online store of Scott-Samuel Accessories Ltd, a private company limited by shares, registered in England and Wales.
Company name: Scott-Samuel Accessories Ltd
Trading as: hostinears.com
Company number: 14087611
Date of incorporation: 5th May 2022
Registered office: 12 Wychall Lane, Kings Norton, Birmingham, B38 8TA, United Kingdom
Director: Keira O'Mara
Email: support@hostinears.com
Phone: +44 7564 081633
Our registered office is not a shop or showroom. Please do not visit or send returns to this address unless we have agreed this with you in writing first.
SECTION 2: USING OUR STORE
By agreeing to these Terms, you confirm that you are at least 18 years old, or that you are using the website with the involvement and consent of a parent or guardian.
You may not use our website or our products for any illegal or unauthorised purpose, and you must not break any laws that apply to you while using our website, including copyright laws.
You must not transmit any viruses, worms or any code of a harmful or destructive nature.
If you break any of these Terms, we may suspend or end your access to our website and services straight away.
SECTION 3: GENERAL CONDITIONS
We reserve the right to refuse service to anyone where we have a reasonable reason to do so.
You understand that your content (not including card details) may be transferred unencrypted and may pass over various networks. Card details are always encrypted during transfer and are handled by our secure payment providers. We do not store your full card details.
You agree not to copy, reproduce, sell, resell or exploit any part of our website, our content or our services without our written permission.
Products bought from hostinears.com are sold for personal use only. If we have good reason to believe that orders are being placed for resale or for any unlawful purpose, we may cancel those orders and refund any payment received.
The headings in these Terms are for convenience only and do not affect their meaning.
SECTION 4: ACCURACY OF INFORMATION
We work hard to make sure the information on our website is accurate, complete and up to date. However, we cannot guarantee that every detail will always be free from error. If we spot a mistake, we will correct it as soon as we reasonably can.
The content on our website is provided for general information. We may update it at any time, but we are not obliged to do so.
SECTION 5: OUR PRODUCTS
At hostinears.com we sell jewellery and fashion accessories, including necklaces, earrings, rings, bracelets and other accessories for everyday wear and special occasions.
We have made every effort to show the colours, finishes and details of our products as accurately as possible. However, the colours you see will depend on your screen, and we cannot guarantee that your device will display every colour exactly. Small variations in shade, finish or size may occur, particularly where pieces are hand finished or made from natural materials.
Product measurements given on our website are approximate. Please check the product description carefully, especially for rings and bracelets, before placing your order.
Our jewellery is fashion jewellery unless the product description says otherwise. To keep your pieces looking their best, we recommend avoiding contact with water, perfume, lotions and cleaning products, and storing them in a dry place when not being worn. Some people may be sensitive to certain metals. If you have a known allergy or sensitivity, please check the materials listed in the product description before buying, and contact us if you are unsure.
Some products may only be available in limited quantities. All products are subject to availability. We reserve the right to limit quantities, to discontinue any product at any time, and to limit sales to any person or household where we reasonably think this is necessary.
SECTION 6: PRICES AND PAYMENT
All prices on our website are shown in pounds sterling (GBP).
Prices are subject to change at any time. Any change will not affect orders that we have already confirmed.
Delivery charges are shown separately at checkout before you complete your order.
Payment is taken at the time you place your order. We accept the payment methods shown at checkout. By submitting payment details, you confirm that you are authorised to use the payment method provided.
Where we offer a buy now, pay later option at checkout, that service is provided by a third party and is subject to that provider's own terms and checks.
If a product is listed at an incorrect price due to an obvious error, we are not obliged to supply the product at that price. We will contact you to let you know and give you the option to continue at the correct price or cancel your order for a full refund.
SECTION 7: YOUR ORDER AND OUR CONTRACT WITH YOU
When you place an order, you will receive an email confirming that we have received it. This email does not mean your order has been accepted.
A contract between you and us is formed when we send you an email confirming that your order has been dispatched.
We may refuse or cancel an order, for example if a product is out of stock, if there is an error in pricing or product information, or if we cannot verify your payment or delivery details. If this happens after payment has been taken, we will refund you in full.
You agree to provide accurate, complete and current information when placing an order, including a correct email address and delivery address, so that we can process your order and contact you if needed. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details provided at checkout.
SECTION 8: DELIVERY
We ship from the United Kingdom and deliver to addresses within the United Kingdom only. We are unable to accept orders for delivery outside the United Kingdom.
We offer two delivery options:
Free Standard Delivery: free of charge, with an estimated delivery time of 4 to 5 business days.
Insured Express Delivery: £4.95, with an estimated delivery time of 2 to 3 business days. This option includes insurance cover for your parcel while it is in transit.
Business days are Monday to Friday, not including UK bank holidays. Delivery times are estimates and are not guaranteed. Occasionally delays may happen because of events outside our control, such as courier delays, severe weather or high seasonal demand. If your order is significantly delayed, please get in touch and we will do our best to help.
Once your order has been dispatched, you will receive a confirmation email, with tracking information where available.
If a delivery attempt fails, the courier will usually leave a card or notification explaining how to rearrange delivery or collect your parcel. Please respond to this as soon as possible. If a parcel is returned to us because it could not be delivered or was not collected, we will contact you to arrange redelivery. Where the failed delivery was caused by incorrect details provided at checkout or by the parcel not being collected, we may ask you to cover the cost of sending it again. Where the failed delivery was our fault or the courier's fault, we will resend your order at no extra cost.
Responsibility for the products passes to you once they have been delivered to the address you gave us. If your parcel shows as delivered but you have not received it, please contact us within 7 days of the expected delivery date so that we can look into it with the courier.
SECTION 9: YOUR RIGHT TO CANCEL AND RETURN
As a consumer buying online, you have the legal right to cancel your order within 14 days, starting from the day after you receive your products. You do not need to give a reason.
To cancel, please contact us by email at support@hostinears.com within this 14 day period with your order number and the items you wish to return. You must then send the items back to us within 14 days of telling us that you wish to cancel. We will give you the return address and instructions when you contact us.
Items should be returned unworn, in their original condition and packaging, with any tags still attached. For hygiene reasons, earrings for pierced ears and other body jewellery can only be returned if they are unworn and the hygiene seal or packaging has not been opened or removed. This does not affect your rights if the item is faulty.
Unless the item is faulty or we have sent you the wrong item, you are responsible for the cost of returning it to us. We recommend using a tracked and insured postal service, as we cannot be responsible for items lost on the way back to us.
Once we have received and checked your return, we will refund the price of the items within 14 days. If you are cancelling your whole order, we will also refund the standard delivery cost. If you chose Insured Express Delivery, we will refund the equivalent of our free standard delivery option only, so the £4.95 express charge is not refundable unless the item is faulty or incorrect.
We may reduce your refund to reflect any reduction in the value of the items caused by handling them more than was necessary to inspect them, as you would in a shop.
Refunds will be made to the same payment method you used for your original purchase.
Personalised or made to order items may not be returnable unless they are faulty, where this is permitted by law. This will be made clear on the product page where it applies.
SECTION 10: FAULTY OR INCORRECT ITEMS
All of our products should be of satisfactory quality, fit for purpose and as described. If an item arrives damaged, faulty or is not what you ordered, please contact us at support@hostinears.com as soon as possible, ideally within 48 hours of delivery, with your order number and photos of the issue.
Under the Consumer Rights Act 2015, if your item is faulty you are entitled to a full refund within 30 days of delivery. After 30 days, you are entitled to a repair or replacement, and if this is not possible or does not fix the problem, a refund. Where an item is faulty or incorrect, we will cover the reasonable cost of returning it to us.
Normal wear and tear, damage caused by accidents, misuse, or failing to follow the care advice in Section 5 are not considered faults.
SECTION 11: DISCOUNT CODES AND PROMOTIONS
From time to time we may offer discount codes, sales or other promotions. Unless stated otherwise:
Only one discount code can be used per order.
Discount codes cannot be exchanged for cash, transferred or used after their expiry date.
Discount codes cannot be applied to orders that have already been placed.
If you return items bought with a discount, your refund will be based on the amount you actually paid.
We may change or withdraw any promotion at any time, but this will not affect orders that have already been confirmed. Any specific promotion may also have its own terms, which will be shown alongside it.
SECTION 12: THIRD PARTY TOOLS AND LINKS
Our website may give you access to tools or services provided by third parties, such as payment providers and delivery companies. We do not control these third parties and they are provided on their own terms. Please review their terms and policies before using them.
Our website may also contain links to other websites that are not run by us. We are not responsible for the content, products or practices of those websites, and any questions or complaints about them should be directed to the website owner.
SECTION 13: REVIEWS, COMMENTS AND FEEDBACK
If you send us comments, reviews, photos, ideas or other feedback, whether at our request or not, you agree that we may use, edit, copy and publish that content in any medium, including on our website and social media, without payment to you. If we publish your review, we may show your first name alongside it.
You agree that anything you send us will not break the rights of any other person, will not be unlawful, abusive, defamatory or obscene, and will not contain any viruses or malicious code. You must not use a false email address or pretend to be someone else.
We may, but are not obliged to, monitor, edit or remove any content that we consider unlawful, offensive or in breach of these Terms.
SECTION 14: PERSONAL INFORMATION
Any personal information you give us through our website is handled in line with our Privacy Policy and UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.
SECTION 15: ERRORS, INACCURACIES AND OMISSIONS
Occasionally our website may contain typing errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, delivery charges, delivery times or availability. We reserve the right to correct any such errors and to update information at any time. If an error affects an order you have already placed, we will contact you before taking any action and give you the option to cancel for a full refund.
SECTION 16: PROHIBITED USES
In addition to the other restrictions in these Terms, you must not use our website or its content:
for any unlawful purpose or to encourage others to act unlawfully;
to break any UK or international laws or regulations;
to infringe our intellectual property rights or those of anyone else;
to harass, abuse, insult, harm, defame or discriminate against anyone;
to submit false or misleading information;
to upload or transmit viruses or any other malicious code;
to collect or track the personal information of others;
to send spam, phish, scrape or crawl our website;
for any obscene or immoral purpose; or
to interfere with or get around the security features of our website.
We may end your use of our website if you break any of these restrictions.
SECTION 17: INTELLECTUAL PROPERTY
All content on hostinears.com, including text, photographs, images, graphics, logos and the design of the website, belongs to Scott-Samuel Accessories Ltd or is used with permission. You may not copy, reproduce, distribute or use any of this content for commercial purposes without our written permission.
SECTION 18: OUR LIABILITY TO YOU
We do not guarantee that our website will always be available, uninterrupted, secure or free from errors. We may suspend or withdraw the website, or any part of it, for business or operational reasons.
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence. We are not responsible for loss or damage that was not foreseeable when the contract was made.
We only supply products for domestic and private use. We are not liable to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
Our total liability to you in connection with any order will not be more than the total amount you paid for that order, except where the law does not allow us to limit our liability.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under the laws of England and Wales. Nothing in these Terms affects your legal rights as a consumer.
SECTION 19: INDEMNITY
You agree to compensate us for any reasonable losses, costs or claims made against us by a third party arising from your breach of these Terms, your misuse of our website, or your breach of any law or the rights of another person.
SECTION 20: EVENTS OUTSIDE OUR CONTROL
We will not be responsible for any delay or failure to meet our obligations under these Terms that is caused by events outside our reasonable control. This includes, for example, courier or postal disruption, strikes, severe weather, fire, flood, pandemic, failure of public or private networks, or government action. If such an event affects your order, we will contact you as soon as possible, and if there is a significant delay you may cancel your order and receive a full refund for any products you have not received.
SECTION 21: SEVERABILITY
If any part of these Terms is found to be unlawful, void or unenforceable, that part will still be enforced to the fullest extent allowed by law, and the remaining parts of these Terms will continue to apply in full.
SECTION 22: TERMINATION
These Terms remain in effect until ended by you or by us. You may end them at any time by stopping your use of our website. We may end them, or restrict your access to our website, if we reasonably believe that you have broken any of these Terms. Any obligations or liabilities that arose before the date of termination will continue to apply.
SECTION 23: ENTIRE AGREEMENT
These Terms, together with any policies posted on our website, make up the entire agreement between you and us regarding your use of our website and your purchases, and replace any earlier agreements or versions of these Terms.
If we do not enforce any of our rights under these Terms, or delay doing so, this does not mean we have given up those rights.
SECTION 24: COMPLAINTS
We want you to be happy with your order. If you have a complaint, please contact us first at support@hostinears.com or on +44 7564 081633 and we will do our best to resolve it quickly and fairly.
SECTION 25: GOVERNING LAW
These Terms and any contract between you and us are governed by the laws of England and Wales. Any dispute will be dealt with by the courts of England and Wales. If you live in Scotland, you may also bring proceedings in the Scottish courts, and if you live in Northern Ireland, you may also bring proceedings in the Northern Irish courts.
SECTION 26: CHANGES TO THESE TERMS
We may update or change these Terms from time to time by posting the new version on this page. Please check this page regularly. The Terms that apply to your order are the ones in force at the time you place it. Your continued use of our website after any changes are posted means you accept the updated Terms.
SECTION 27: CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us:
Scott-Samuel Accessories Ltd, trading as hostinears.com
Director: Keira O'Mara
Company number: 14087611
Registered office: 12 Wychall Lane, Kings Norton, Birmingham, B38 8TA, United Kingdom
Email: support@hostinears.com
Phone: +44 7564 081633
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